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Assertiveness at Work

Price Code: C

How to behave confidently in all situations

Juggling the potentially conflicting demands of your own workload and responsibility to other team members can result in overwork, stress and frustration. Effectively asserting yourself in the workplace is vital to develop and maintain happy and productive working relationships.

Assertiveness at Work
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This programme is aimed at developing your skills to help resolve awkward situations and clearly communicate your point of view without causing conflict.

Participants will develop:

  • Apply the basic techniques of assertive behaviour
  • The confidence to say ‘no’ when it is appropriate
  • The ability to resolve potential conflict or difficult workplace situations
  • The ability to communicate in a clear and measured manner
  • Action plans to deal with tough situations as they arise
  • Assertiveness techniques
  • Understanding of the importance of body language
  • Understanding of the psychology of interpersonal relationships
  • Understanding of assertive, aggressive and passive behaviours
  • Fostering effective communications.

 

This programme is aimed at:

Everybody who has difficulty in resolving difficult or awkward situations at work

 

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