PA’s Guide to Personal Effectiveness

Price Code: B

Taking charge In partnership with your manager

The executive secretary, PA or Administrator holds a key position of influence in the management team and can make a considerable contribution to business success with a clear understanding of management functions and aims.

The PA who ‘thinks like the boss’ can create a powerful partnership that achieves results. The benefits of this programme will be considerable – to you, your manager and your organisation.

Participants will learn how to:

Develop Management Skills

Project professionalism
Understand management concepts
Be part of the management team
Establish what an effective team does?
Assess your managerial potential

Communication

Communicate effectively – what are the drivers and filters?
Communicate confidently
Speak with impact

Manage Conflict

Realise the consequences of avoiding conflict
Handle criticism
Solve problems
Manage anxiety

Create your personal development plan

Your career plan
Enriching your role

Plan for Success

What is success?
Four things you must know in order to succeed
Career drivers

This programme is aimed at:

Secretaries and personal assistants to directors and senior managers. Those who have been, or are likely to be appointed to such a post and are keen to optimise the opportunities of their role.