Share

Reception and Telephone Skills

Price Code: B

Three seconds is all it takes for your customers to receive a negative or positive first impression about your organisation.

Aimed at:

Receptionists, telephonists, sales personnel

Objectives:

To provide the delegate with the skills, knowledge and confidence to develop a positive, lasting relationship with your customers on the telephone and face to face.

• To present a positive first and lasting impression
• To exceed customers expectations
• To develop communication skills
• To be able to handle difficult situations professionally
• To develop and maintain a positive attitude
• To provide a positive and professional telephone experience
• To create a personal action plan

Know Your Trainer: