Conducting Constructive Appraisals
1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
Appraisals have changed from being the annual kicking session to something much more productive. We will explore why we do appraisals and how to get the best out of them so that they give maximum benefit to all concerned in the process.
Delivering Bad News
½ day interactive course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
One of the less pleasant tasks that line managers and HR professionals may have to undertake in the course of their work is delivering bad news to employees. This can range from performance and disciplinary issues through to redundancy. It can also involve contacting relatives of employees to pass on news about illness or accidents at work involving their loved ones.
Develop & Implement Strategy
1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
Understanding your organisation and how it operates, both strategically and financially, is critical in order to shape future strategy. Do you know what your organisation is working to achieve? Can you understand its key goals? Do you understand the reasons for its major priorities or the challenges it faces? Delegates will need to take a strategic view of their business in order to answer these questions. Whilst they may not be directly involved in formulating strategy, it is likely that they will contribute to the process of developing and implementing strategy in some way.
Communication Skills for Managers
1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
Have you “been there, done that and heard it all before?”
Are you a manager who feels that, although you get on well with most of the people most of the time, you have a growing feeling that “you could do better!”
Being able to communicate effectively and positively is a skill that can be further developed by gaining an insight into your own style and developing the relevant areas needed to ensure that expectations of staff and clients are clear, potential is developed, motivation improved and positive relationships established.
Essential Supervisory Skills
1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
Bridge the gap between doing and supervising!
The role of a team leader is ‘hands-on’ management in the truest sense. Very often the supervisor has been one of the team and is now responsible for colleagues and friends.
Essential Management Skills (2 days)
2 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
“Do your employees have the personal skills and capabilities to be successful managers in the future?”
Many managers are in post without having ever been taught the skill necessary to make them an effective manager – this can make life uncomfortable for all concerned. This programme will look at the role of the manager and the skills required to carry out the job effectively.
Inductions - Getting it Right
1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
We only ever have one opportunity for that first impression whether it’s what we say or do. After securing that new job those first conversations or tasks delivered are often what is then linked with how you will be perceived or judged. Perception and judging applies equally to the organisation as it does to the employee.
Interview Skills - Hiring the Best People
1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
We use interviews in a number of situations – recruitment, appraisal, disciplinary, grievance and many more, yet do we know how to get the best results? This programme will give practical tips and advice on how to conduct effective interviews and stay within the legal constraints of employment legislation. Participants are required to bring an up to date copy of their CV’s for consideration on the day.
Managing Stakeholders
1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
Whatever kind of management or leadership role you have it is inevitable that you will be required to manage various stakeholders both internal and external to your organisation.
Building effective relationships with your stakeholders is a worthwhile investment since it can on occasions be the key factor in achieving success.
Safety for Senior Management (1/2 day)
½ day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen
This course provides an understanding of the moral, legal and business case for proactive health and safety management and give guidance on effective risk management.
Motivate and Delegate
1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
Make it happen – and encourage your workforce
For the busy manager today, ensuring that staff are properly motivated and finding the time to think, to plan ahead and more importantly to ensure your own professional development continues, are very important skills. This programme will show busy managers how to delegate properly and by using this skill help motivate and develop their own staff.
Supervisors Next Steps
1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
This course is the next stage for Supervisors who have already completed the Essential Supervisory Skills programme. This course will concentrate on dealing with situations which may be found to be difficult – discipline, grievance, welfare issues, performance. There will be opportunities for full and frank discussions and there will be case studies and role play to enable delegates to practice the skills in a safe environment. There will be an emphasis on practical application of legal requirements.
Emotional Intelligence
1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.
Have you ever been so overwhelmed with emotion that you have struggled to behave rationally? Join our training course and learn how to deal with work pressure.
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