Advanced Presentation Skills

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

Are you becoming too comfortable, complacent or bored with your presentation style?

By bringing along a 5 minute presentation to use as a benchmark and you will be given an opportunity to reassess your audience needs, challenge your delivery techniques and cope positively with objections and aggressive questioning. Video analysis will help evaluate where fine-tuning will help motivate, not only the audience, but also you as presenter.

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Understanding the Oil and Gas Industry

This ½ day morning course delivered at Aberdeen & Grampian Chamber of Commerce.

An essential basic course for all new starts to the Oil and Gas industry or a refresher for those wanting to update their knowledge of the industry

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Advanced Reception Skills

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

This programme develops the receptionist skills with regards negotiation techniques, assertiveness and confidence in dealing with all types of situations and to improve their own and internal communication within the organisation.

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Assertiveness at Work

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

How to behave confidently in all situations

Juggling the potentially conflicting demands of your own workload and responsibility to other team members can result in overwork, stress and frustration. Effectively asserting yourself in the workplace is vital to develop and maintain happy and productive working relationships.

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Communication and Interpersonal Skills

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

Was the reaction to your opinions not what you expected and you want to find out what can make the difference?

This highly interactive course concentrates on both the process of (how) and the interpersonal influences on (why) we communicate with others. We need to become aware of our own communication style, to learn from every situation, every person we interact with and every intuition we have. By understanding how first impressions are formed, rapport established and recognising the many motivational influences on individual behaviour, we will make that difference.

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Creating Successful Tenders

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

The objective of the course is to ensure that the audience is more confident in producing proposals/tenders, which stand out from the competition. The audience will be introduced to a systematic approach to develop their proposals to reduce time spent and improve effectiveness.

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Dealing with Difficult Situations

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

 

Learn ways to defuse situations and ensure a positive outcome

Difficult situations often arise from communication issues and dealing with differing personality types.

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Accident/Incident Investigation Report

Provide delegates with the underpinning knowledge of basic accident investigations and investigation techniques. Delegates will be able to prepare and carry out basic accident/incident investigations in their workplace following best practice techniques.

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Introduction to Health and Safety Behaviour

This practical, fun ½ day workshop gives an  introduction to essential work place behaviours essential to a good Health & Safety culture.  A must for any business looking to engage their staff with good behavioural practice.

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Deliver Effective Presentations

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

Have you little or no experience in giving presentations?  Does your confidence disappear as soon as you stand up? Well, this programme should help, as it will develop your ability to prepare for and deliver a confident and effective presentation.

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Effective Time Management

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

‘Get your Act Together’

‘There’s never enough time in the day’ is a common phrase. In fact, all of us enjoy exactly the same number of seconds in a day, 86,400. How each of us chooses to use this time is another matter.

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Marketing, Social Media and Communication (2 Days)

 2 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

This course will give delegates an insight into marketing and an understanding of how marketing can be used effectively in business.  As well as looking at traditional means of marketing, the course will cover new media, by looking at the digital side of marketing and how it has changed consumer behaviour over the last decade.

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Improved Customer Service

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

Participants will be encouraged to “see things from the customer’s perspective” and will be given the skills, knowledge and information to deal with most service situations to achieve a positive outcome.

At the end of the programme delegates will be more confident and positive in their role and more aware of how vital every customer is to the success of their organisation.

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Improve Your Professional Confidence

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

Do you want to be able to speak up for yourself at meetings and be taken more seriously?

Developing your self-confidence is important when deciding how best to deal positively and effectively with people in different situations. This interactive and practical course will identify individual strengths and any areas of concern, by developing techniques to promote a more positive and confident self-image when dealing with others. Awareness of appropriate behaviours for given situations will also ensure everyone’s rights are respected.

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Making Meetings Work

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

Crisp, productive meetings that get people focused and involved!
To develop the skills needed at any meeting, to promote positive participation and sound decision making as well as gaining the commitment of all those attending.

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Negotiating and Influencing Skills

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

This programme provides an insight into fundamental negotiating and influencing skills which can be applied in a wide range of negotiating situations. Negotiating tactics, the skills of persuasion and other communication skills necessary for the success of negotiating and influencing are all covered.

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Personal Effectiveness

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

In partnership with your manager you can make a considerable contribution to business success with a clear understanding of management functions and aims.

The benefits of this programme will be considerable – to you, your manager and your organisation.

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Project Management - The Basics

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

What is a Project? What is a Stakeholder? What is a “WBS” and why do I need one? What does a Project Manager actually do?

These are some of the questions that befuddle people when they find themselves thrust into a Project Environment.

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Reception and Telephone Skills

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

Three seconds is all it takes for your customers to receive a negative or positive first impression about your organisation.

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Report Writing

1 day course delivered at Aberdeen & Grampian Chamber of Commerce in Bridge of Don, Aberdeen.

The ability to communicate information, ideas and findings effectively and concisely is an important communication skill.  By mastering the skills of report planning, structuring, writing, editing and presentation, participants will possess a key competence that is recognised and valued.

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