• Deal with customers across a language divide
• Use questioning techniques when delivering customer service
• Deal with customers using bespoke software
Learning & Development VQ

Learning & Development

This Vocational Qualification is aimed at those candidates who have management responsibility for training and development, and are involved in identifying organisational training and development needs, also planning the implementation of training and development objectives. They will also be responsible for the improvement of a range of training and development programmes. As with all VQs there is no formal entry qualification and it is open to people of all ages.
Click here to download our Learning and Development VQ Leaflet.

Who is it for?

Who is this SVQ for?

These SVQs are work-orientated qualifications and are suitable for those who undertake Management related activities. They are open to candidates with no entry barriers or previous academic attainment or learning.

What is it about?

What is it about?

You will cover topics such as:

  • monitoring and reviewing progress with learners

  • identifying individual learning aims and programmes

  • developing training sessions

  • creating a climate that promotes learning

  • developing a strategy and plan for learning and development

Assessment

How will I learn and be assessd?

To gain an SVQ/NVQ, you need to show you've got a particular set of skills. You usually work with your training provider to review your current skills and find the best way to gain new ones - perhaps by trying new things at work, or by studying. SVQ/NVQs are assessed in the workplace.

For each unit your assessor observes and asks questions as you perform a task, or looks at a portfolio of work that you've built as formal evidence of your learning. Then they confirm you've got the skills to do the job well. You'll be assessed by presenting of a portfolio of evidence including assessor observation reports, questioning, or professional discussion.

The Standards

The Standards

The standards have now been revised and updated to make them more streamlined and reflective of current good practice. Previously this award could be cumbersome and difficult for candidates to achieve. The changes make the new awards very acceptable to the modern work place and the new style of units; make them achievable in a shorter period of time. Again, the award is an assessment of the candidate's competence and they are completed in the workplace.

A vocational qualification is proof that you have the right skills to do your job well, which is why so many employers look for people who have one. You can be confident your qualification is well respected within your industry.

SVQ Levels

SVQ LEVEL 3

Learning & Development SVQ - Level 3

Candidates need to complete 6 units to achieve the qualification.

Unit topics are as follows:

• Plan and prepare specific learning and development opportunities

• Engage and support learners in the learning and development process

• Reflect on, develop and maintain own skills and practice in learning and development

• Manage learning and development in groups

• Facilitate individual learning and development

• Identify individuals' learning and development needs

• Develop and prepare resources for learning and development

• Evaluate and improve learning and development sessions

SVQ LEVEL 4

Learning & Development SVQ - Level 4

Candidates need to complete 8 units to achieve the qualification Units from the management standards are also included..

Unit topics are as follows:

• Plan and prepare learning and development programmes

• Evaluate and improve learning and development programmes

• Reflect on, develop and maintain own skills and practice in learning and development

• Identify collective learning and development needs

• Develop and prepare resources for learning and development

• Manage learning and development in groups

• Facilitate individual learning and development

• Engage and support learners in the learning and development process

Assessor & Verifier Awards

The Assessor and Verifier Awards have also been revised and these are offered as separate qualifications.

The Assessor (A1) unit and the Verifier (V1) units have been replaced in the standards review with units L&D 9D, L&D 9DI and L&D 11.

These are separately undertaken and assessed by the AGCC VQ Team.

Contact

If you would like more information, or are interested in starting a VQ, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.