Terms and Conditions
Pre course contact:
An email acknowledgment and booking confirmation will be sent to the registered email address at the time of booking to confirm attendance and the reservation of the place(s).
Joining Instructions and a Pre-course Evaluation form will be sent two weeks prior to each course to establish current knowledge and expectations from the course.
Courses are delivered during office hours in the Chamber's dedicated training suites at: Aberdeen and Grampian Chamber of Commerce, The Hub, Exploration Drive, Aberdeen Energy Park, Bridge of Don, Aberdeen, AB23 8GX. Weekend and evening courses are available on application.
Short Course Format:
The typical format for an open training course is:
9.15am - Delegate registration
9.30am - Course commences
Mid morning - Coffee break
12pm or 1pm - Lunch
Mid-afternoon - Coffee break
4pm - 5pm - Course closes
The format for the day is entirely at the discretion of the individual tutors so timings may vary from the format suggested.
Refreshments will be available throughout the day and a buffet lunch will be provided. Lunch will not be provided for half day courses.
If you have any special needs or dietary requirements, please contact the Training Course Administrator on 01224 343902 prior to the course to discuss your requests.
The dress code for the day is smart casual however please be aware that you are entering an office environment.
AGCC is an equal opportunities employer and service provider.
No insurance cover is held by AGCC to provide automatic compensation to delegates in the event of loss or damage to property, personal accident, injury or death.
Health and Safety:
Visitors will receive a full health and safety briefing on entering AGCC premises.
Price Code A: denotes half-day course, inclusive of all notes, handouts and refreshments. [Please note, excludes lunch]
Price Code B: denotes specialist half-day and mainstream full day course, inclusive of training notes, handouts and refreshments. [Please note, lunch provided for full day courses only].
Price Code C: denotes high demand and specialist full day course, inclusive of training notes, handouts, refreshments and lunch.
Price Code D: denotes 1-1 training programme, inclusive of training notes, handouts, refreshments and lunch.
Price Code E: denotes two day programme, inclusive of training notes, handouts, refreshments and lunch.
Price Code F: denotes one year programme, inclusive of training notes, handouts, refreshments and lunch.
Every due care and attention has been taken to ensure that all descriptions, dates and prices on our website and in print are correct; however prices and dates are subject to change.
All listed prices are exclusive of VAT. VAT is added at the rate prevailing at time of invoicing.
Delegate fees will be invoiced and be payable at time of booking.
Cancellations and Refunds:
Notice of Cancellation must be served at least 21 days before the date of the course by telephone or email to avoid penalty. Transfers to other dates and/or courses may be possible, subject to availability, but will be subject to terms similar to an outright cancellation where less than 21 days notice is given.
Where cancellation takes place between 21 days and 7 days prior to the date of the course, 50% of the delegate cost will be charged and invoiced. For transfers in this period an additional 25% of the delegate cost will be charged and invoiced.
Where cancellation takes place less than 7 days prior to the date of the course, 100% of the delegate cost will be charged and invoiced. For transfers in this period an additional 50% of the delegate cost will be charged and invoiced.
Where transfers are agreed, delegates will be charged and invoiced at the course delegate rate for the original course plus any late notice penalties as defined above. Any secondary and subsequent requests to transfer will be treated as a new request.
*Note: Delegates may be substituted without penalty.
Where a training course is cancelled and/or re-arranged at short notice by Aberdeen & Grampian Chamber of Commerce (AGCC), AGCC will make every effort to re-schedule the course to an alternative date. Any monies paid will be transferred to cover payment of the re-scheduled course. Should the new date be unsuitable, a credit note will be issued to use against a future training course purchase.
In-HouseTraining Courses – Specific Provisions:
All in-house programmes are designed and priced on an individual company basis and take account of tailoring and requirements.
In-house training cancellations are levied on the same basis as open courses.
Where cancellations take place between 21 days and 7 days prior to the date of the course, 50% of the overall course cost will be charged.
Where cancellation takes place less than 7 days prior to the date of the course, 100% of the course cost will be charged.Transfers to other dates may be possible, subject to availability. In such circumstances, AGCC reserves the right to levy a 10% administration charge as a contribution towards committed costs.
Bookings will not be accepted without payment or written confirmation. Substitution of delegates can be made at any time. Any bookings received less than 24 hours prior to the event cannot be guaranteed to be included in the delegates list on the day. AGCC aims to ensure all its services are accessible. If you have any special access or dietary requirements please contact AGCC before the event. Cancellations received in writing prior to 7 days before the event will receive a 50% refund of booking fees. There is no refund for cancellations less than 7 days before the date of the event.