Assertiveness at Work

Develop your skills to help resolve awkward situations and clearly communicate your point of view without causing conflict.
 
What will you learn?

• How to apply the basic techniques of assertive behaviour;
• Gain the ability to resolve potential conflict or difficult workplace situations;
• The ability to communicate in a clear and measured manner;
• Action plans to deal with tough situations as they arise
• Assertiveness techniques;
• Understanding of the importance of body language;
• Understanding of the psychology of interpersonal relationships;
• Understanding of assertive, aggressive and passive behaviours;
• Fostering effective communication.

Who is it for?
Everybody who would like to avoid difficult situations and turn them into a positive.

We can tailor a programme for your needs with our in-house training courses making them focused, consistent and relevant to your business needs.

Find out more 01224 343917

Course duration:  1 day


 
 

Payment
Please note that payment is due at the time of booking. Invoicing is only possible on immediate payment terms after receipt of a valid purchase order number (if applicable).