Develop your skills to help resolve awkward situations and clearly communicate your point of view without causing conflict.
What will you learn?
  • How to apply the basic techniques of assertive behaviour;
  • Gain the ability to resolve potential conflict or difficult workplace situations;
  • The ability to communicate in a clear and measured manner;
  • Action plans to deal with tough situations as they arise
  • Assertiveness techniques;
  • Understanding of the importance of body language;
  • Understanding of the psychology of interpersonal relationships;
  • Understanding of assertive, aggressive and passive behaviours;
  • Fostering effective communication.
Who is it for?
Everybody who would like to avoid difficult situations and turn them into a positive.

We can tailor a programme for your needs with our in-house training courses making them focused, consistent and relevant to your business needs.

Find out more 01224 343917

Course duration:  1 day


Please note that payment is due at the time of booking. Invoicing is only possible on immediate payment terms after receipt of a valid purchase order number (if applicable).

Aberdeen & Grampian Chamber of Commerce
The Hub, Exploration Drive
Aberdeen Energy Park
Bridge of Don
AB23 8GX
Availability Places available
Back to training courses

More like this…

View all