The ability to identify and manage emotion as a tool to gain an advantage in the workplace has proven invaluable. This, combined with the ability to develop situational awareness and influence emotional outcomes provides the delegate with powerful and effective tools when managing meetings, communicating with colleagues, negotiating and dealing within teams, projects or with clients. Emotional Intelligence (EI) is a great motivational tool that can be used to improve performance and wellness in the workplace.

What will you learn?
  • Perception of emotion
    • Build self-awareness and confidence
  • 3D listening
  • Identifying emotional triggers
    • Self and others
    • How to regulate emotions
  • Using emotion to influence positive outcomes
    • Avoid conflict
    • Choose a response
  • Improve meeting outcomes
    • Communicating with colleagues
    • Negotiating and dealing within teams, projects or clients
  • Ask the right questions to clarify emotions
  • Better communicating your solutions and presentations
  • Ways to further develop your EI

Who is it for?

The skills learned in this course provide an effective basis for any manager or team member. It will allow the delegates to maximise their potential and that of their team. With many of the areas covered easily resulting in improvements within the workplace, the ability to influence and manage emotional triggers will provide a competitive advantage to any member of staff in day to day communication in the workplace.

Course duration: 1 day

Please note that payment is due at the time of booking. Invoicing is only possible on immediate payment terms after receipt of a valid purchase order number (if applicable).

Aberdeen & Grampian Chamber of Commerce
The Hub, Exploration Drive
Aberdeen Energy Park
Bridge of Don
AB23 8GX
Availability Places available
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