A British Chambers of Commerce survey on creating a responsible payment culture call for evidence reveals that 93% of companies experience late payments. Regardless of organisation size cash flow and prompt payment is key to the functioning of businesses and supply chains.
This interactive course will focus on effective telephone skills and techniques to use to get paid sooner, maximise cash flow and increase profits. The course delivery is based around discussion of the below topics with use of practical examples and exercises to help embed new skills.
The course will cover:
- powerful cash collection techniques
- working capital cycle
- make every call count
- value why cash is king
- negotiation skills
- chasing payments
- prompt billing
- credit checks and setting limits
- legal proceedings
- outsourcing options
Who is it for?
- anyone involved in cash collection, credit control or improving business cash flow
- those who manage a team of people involved in collecting payments from debtors
Please note that payment is due at the time of booking. Invoicing is only possible on immediate payment terms after receipt of a valid purchase order number (if applicable).
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