Course Outcomes
The key outcome from this course is that delegates will return to the workplace adopting a confident approach that differentiates you from your competitors. This approach will help you to secure fresh business and increase your customer base. The workshop is very interactive, upbeat and more importantly practical, allowing theory and ideas to transfer into your place of work.
Building the Relationship
- Who are you targeting?
- MAN - key
- First impressions
- Understanding and respecting the customer’s needs
- matching to your products
- Enthusiasm
- Understand the customers' business
- Product knowledge
- Unique Selling Points
- Managing challenging customer behaviour
- The powerful call opening
- Getting the appointment
- Structure and positioning
- Identify needs and opportunities
- Objection handling
- Importance of summarising
- When and how to close
- Cross Selling and Up Selling
- Difficult Customers
- Time management
Course duration: 1 day
Payment
Please note that payment is due at the time of booking. Invoicing is only possible on immediate payment terms after receipt of a valid purchase order number (if applicable).
- Status
- ACTIVE
- Location
Aberdeen & Grampian Chamber of Commerce
The Hub, Exploration Drive
Aberdeen Energy Park
Bridge of Don
ABERDEEN
AB23 8GX
- Limited places available