Boost your Sales Success

Packed full of concepts and strategies to maximise your sales success when selling over the telephone. The course covers telephone sales skills that will help you to attract new business and open new doors. Our approach teaches delegates to think on their feet and communicate, so prospective customers remain alert and interested. We train people to become skilled at asking intelligent, professional, credible questions - and then motivate the buyer with accurately targeted messages.
Course Outcomes

The key outcome from this course is that delegates will return to the workplace adopting a confident approach that differentiates you from your competitors. This approach will help you to secure fresh business and increase your customer base. The workshop is very interactive, upbeat and more importantly practical, allowing theory and ideas to transfer into your place of work.  

  Building the Relationship
  • Who are you targeting?
  • MAN - key
  • First impressions
  • Understanding and respecting the customer’s needs
    • matching to your products
  • Enthusiasm
  • Understand the customers' business
  • Product knowledge
  • Unique Selling Points
  • Managing challenging customer behaviour
The Sales Process
  • The powerful call opening
  • Getting the appointment
  • Structure and positioning
  • Identify needs and opportunities
  • Objection handling
  • Importance of summarising
  • When and how to close
  • Cross Selling and Up Selling
  • Difficult Customers
  • Time management
In addition, we can tailor a programme for your needs with our in-house training courses making them focused, consistent and relevant to your business needs.
Course duration:  1 day

Please note that payment is due at the time of booking. Invoicing is only possible on immediate payment terms after receipt of a valid purchase order number (if applicable).


Aberdeen & Grampian Chamber of Commerce
The Hub, Exploration Drive
Aberdeen Energy Park
Bridge of Don
AB23 8GX
Limited places available
Please select a date