Communication and Interpersonal Skills

Booking options

Non Members

Course cost £440.00

Members

Course cost £295.00
Discounted Cost (Save £145)

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Give us a call on 01224 343 917

Status
ACTIVE
Location

Aberdeen & Grampian Chamber of Commerce
The Hub, Exploration Drive
Aberdeen Energy Park
Bridge of Don
ABERDEEN
AB23 8GX
Price
Member Rate: £295.00 +VAT | Non Member Rate: £440.00 +VAT
Limited places available
 
Everyday, we are interacting with people of vastly different cultures, beliefs and experiences, so how can we get it right? We need to become aware of our own communication style, to learn from every situation, every person we interact with and every intuition we have.

This highly interactive course concentrates on both the process of (how) and the interpersonal influences on (why) we communicate.  From first impressions, establishing rapport to understanding the many motivational influences on individual behaviour, self awareness will be raised and techniques developed to ensure that the outcome sought is achieved, decision making is improved and positive relationships built and maintained.
 
What will you learn?
 
  • Methods of communication
  • Communication style and pitfalls
  • How to achieve effective communication
  • Different types of personalities
  • Non-verbal Communication
  • Observation and questioning skills
  • Appreciation of why people behave in the way they do
  • How to deal with different situations
  • Dealing with difficult people
  • Difference between passive, assertive and aggressive approaches
  • Development of techniques to positively influence others
  • Reflection and action planning
 
Organisational Impact
 
  • Builds effective communication & interpersonal skills
  • Enhanced understanding of matching required communication style to any situation
  • Identify personality types
  • Better connection between colleagues
  • Improved decision making
  • Identify and adapt to different communication styles
  • Develops individual behaviour resulting in increased positive relationships
  • Greater ability to handle difficult situations
  • Detect possible conflict and minimise its impact
 
 
Who is it for?
The importance of being able to communicate positively and effectively, at all levels, is crucial for the on-going success of any organisation. This course will benefit anyone who is actively seeking to gain a deeper insight into their own communication style and wanting to positively influence others and build positive on-going relationships.
 
In addition, we can tailor a programme for your needs with our in-house training courses making them focused, consistent and relevant to your business needs.

I'm not ready to book - remind me later

We can send you a reminder four weeks before the course.

Booking options

Non Members

Course cost £440.00

Members

Course cost £295.00
Discounted Cost (Save £145)

Login Now

Not sure if you’re a member?

Give us a call on 01224 343 917