Customer Service Excellence

Participants will be encouraged to see things from the customer’s perspective and will be given the skills, knowledge and information to achieve a positive outcome. At the end of the training course delegates will be more confident and positive in their role and more aware of how vital every customer is to the success of their organisation.

What will you learn?

By the end of the course delegates will:
  • Understand why customer service is essential
  • Understand who the customers are, and their needs, wants and perceptions
  • Understand the importance of a positive attitude in making a good first and lasting impressions
  • Understand the expected service levels between individuals and teams – internal and external to the business
  • Recognise the importance of teamwork
  • Understand the need to exceed those service levels expectations wherever possible
  • Improve and develop exceptional communication skills
  • Appreciate the importance of feedback and make improvements
  • Be able to deal with aggressive and negative behaviour
  • Develop the ability to positively deal with complaints
Who is it for?

This comprehensive customer service programme is aimed at anyone who interacts with customers both internally and externally of a business.
We can also tailor a training programme for your needs with our in-house training courses making them focused, consistent and relevant to your business needs.

Course duration: one day


Aberdeen & Grampian Chamber of Commerce
The Hub, Exploration Drive
Aberdeen Energy Park
Bridge of Don
AB23 8GX
Limited places available
Please select a date