What will you learn?
- How to apply the basic techniques of assertive behaviour;
- Gain the ability to resolve potential conflict or difficult workplace situations;
- The ability to communicate in a clear and measured manner;
- Action plans to deal with tough situations as they arise
- Assertiveness techniques;
- Understanding of the importance of body language;
- Understanding of the psychology of interpersonal relationships;
- Understanding of assertive, aggressive and passive behaviours;
- Fostering effective communication.
Everybody who would like to avoid difficult situations and turn them into a positive.
We can tailor a programme for your needs with our in-house training courses making them focused, consistent and relevant to your business needs.
Find out more 01224 343917
Course duration: 1 day
Aberdeen & Grampian Chamber of Commerce
The Hub, Exploration Drive
Aberdeen Energy Park
Bridge of Don
- Limited places available