Vocational Qualifications

Vocational Qualifications

Vocational qualifications (VQs) give employees the chance to achieve work-based qualifications, and relate to a candidate's practical ability to work in real conditions and to a degree of competence over time.

There are no tests or exams, and competence is assessed in the candidate's own workplace.

A skilled workforce is vital, so knowing how to access quality training at the best value can keep your business ahead of the competition.

"Since completing my SVQ4, I feel a much better-rounded manager and feel I now have a more solid background of knowledge and skills to utilise in my role.

In turn, I have taken on much more responsibilities for my role and my overall standard of performance as duty manager has improved."

Marc Robertson, duty manager, Aberdeen Sports Village

The occupational areas we cover are:

Click on the subject in which you are interested for more information.

Questions? Check our • FAQs of SVQs

We offer VQs at four different levels:

  • 2 - broad range of skills including non-routine activities and individual responsibility
  • 3 - supervisory skills
  • 4 - line management skills
  • 5 - senior management (equates to Masters level)
There is a 100% pass rate - you cannot fail a VQ

Costs for the VQ can be met by the Modern Apprenticeship scheme which is the government funding programme provided by Skills Development Scotland that supports training programmes and VQs for young people.

Full funding is available for candidates aged 16-19, with a sliding scale of partial funding for those over the age of 20.

The benefits of a VQ can be felt across your business

Here's what the Regus experience was like...

I love doing my (level 3 Business & Administration) SVQ and find it is helping me a lot and good for experience

Regus customer service representative (CSR) Amy Donald
Amy Donald with senior CSR Brian Thom, left, and Regus general manager David Edgar

Amy Donald with senior CSR Brian Thom, left, and Regus general manager David Edgar

Amy has continued to develop and is very enthusiastic about the VQ.

It is particularly good to see that Amy is happy to share her learning and I feel that we are all benefitting.

Regus senior customer service representative Brian Thom

Having Amy complete a vocational qualification has been fantastic for Regus. 

We now have an employee with a real drive to understand the whys of what we do and how they can assist and indeed challenging our team when required. 

We have seen Amy change throughout the duration of the course and become far more involved in the business and this has not only benefited us but also our clients. 

Amy is now implementing advanced processes to streamline her tasks and also working on developing herself within the business to take on a more senior position as it arises.

Regus general manager David Edgar
Interested? • Get in touch
Business & administration

Scottish Vocational Qualifications (SVQs) in business & administration are designed to equip those working in business and administration with the skills and knowledge they need to demonstrate competence in their job role.

They are designed for people at various levels within business organisations and are therefore appropriate to many job roles from junior administrators through to office managers.

We offer business & administration SVQs at levels two, three and four

Level 2 is intended for individuals whose role involves carrying out a broad range of administrative activities, requiring a limited amount of supervision and working with some autonomy.

The individual will be working as part of a team ensuring the provision of information and resources to others.

The individual’s work situation will provide the opportunity to be involved in a range of administration activities. 

To achieve the full award, candidates must complete eight units, including three mandatory units and five optional units.

Candidates choose the optional units which best suit their work situation and job role.

More information on • Level 2

Level 3 is intended for individuals whose role involves carrying out administrative duties with a considerable amount of responsibility and autonomy.

The individual will be contributing to the development and implementation of administrative services within the organisation, and have a substantial amount of administrative experience.

To achieve the full award, candidates must complete eight units, including three mandatory units and five optional units.

More information on • Level 3

Level 4 is intended for individuals who are working at a senior level with considerable responsibility for the management of systems and resources, working with an extensive degree of autonomy.

The individual’s role will involve developing and monitoring facilities and resources to maintain an administrative service within the organisation.

To achieve the full award, candidates must complete eight units, including three mandatory units and five optional units.

More information on • Level 4
Customer service

An Scottish Vocational Qualifications in customer service allows candidates to demonstrate competence in job-related skills in their particular area of work and expertise.

They are suitable for:

  • individuals who are currently in employment and who wish to obtain a formal qualification
  • staff who are in direct contact with customers, including roles such as customer service relations officers and customer service team leaders
We offer customer service SVQs at levels two and three

Level 2 covers communicating in a customer service environment and delivering customer service within best practice guidelines.

 At this level, there will be activities, which are complex or non-routine and there is some individual responsibility and autonomy.  

Collaboration with others, perhaps through membership of a work group or team, may often be a requirement.  

Participants must achieve two mandatory units plus five optional units.

More information on • Level 2

Level 3 includes understanding of customer service and the rules that impact on improvements in customer service.

At this level, there will be activities, which are complex or non-routine and there is some individual responsibility and autonomy.  

Collaboration with others, perhaps through membership of a work group or team, may often be a requirement.  

Participants must achieve two mandatory units plus five optional units.

More information on • Level 3
Management & leadership

An Scottish Vocational Qualification in management & leadership allows candidates to demonstrate competence in job-related skills in their particular area of work and expertise.

We offer management & leadership SVQs at levels three, four and five

The SVQ in Team Leading (SCQF level 5) has been specially designed for team leaders that are looking to motivate their team members and achieve agreed outputs. This SVQ aims to give participants an opportunity to develop the core competences needed by today’s team leaders. Participants take four mandatory units plus two optional units.

Level 3 has been specially designed for first line managers with responsibility for: managing budgets, allocating work to team members/colleagues/contractors, achieving specific results and for some decision making.

The SVQ aims to give participants an opportunity to develop their management performance, become more effective and to progress their career.

Participants take four mandatory units plus three optional units.

More information on • Level 3

Level 4 is aimed at individuals with more personal responsibility and autonomy in their management role than at level 3, who have the ability and the opportunity to demonstrate recognisable management and leadership skills.

To achieve the full award candidates must complete eight units, including four mandatory units and four optional units.

More information on • Level 4

Level 5 has been specially designed for senior managers with a high degree of autonomy for deploying resources and achieving strategic goals.

The qualification aims to give participants an opportunity to develop their professional management skills, knowledge and understanding.

Participants take three mandatory units plus four optional units.

The wide choice of optional units gives a high level of flexibility, allowing the qualification to be tailored to meet the varying needs of participants and employers across all employment sectors.

More information on • Level 5
Learning & development

A Scottish Vocational Qualification in learning & development mirrors the latest National Occupational Standards developed by Lifelong Learning UK (LLUK) and now overseen by the Learning and Skills Improvement Service (LSIS).

They are suitable for people working within training or learning development roles, with individuals or groups of learners.

They enable candidates to develop planning, design, delivery, assessment and evaluation skills in learning and development contexts.

We offer learning & development SVQs at levels three and four

They are aimed at those candidates who have management responsibility for training and development, and are involved in identifying organisational training and development needs, also planning the implementation of training and development objectives.

They will also be responsible for the improvement of a range of training and development programmes.

As with all VQs there is no formal entry qualification and it is open to people of all ages.

 

You will cover subjects such as:
• Monitoring and reviewing progress with learners
• Identifying individual learning aims and programmes
• Developing training sessions
• Creating a climate that promotes learning
• Developing a strategy and plan for learning and development

Candidates on level 3 need to complete six units to achieve the qualification.

More information on • Level 3

Candidates at level 4 need to complete eight units to achieve the qualification.

Units from the management standards are also included.

More information on • Level 4
Social services & healthcare

The Scottish Vocational Qualification in social services & healthcare are nationally recognised awards accredited by the Scottish Qualifications Authority (SQA) and Scottish Social Services Council (SSSC).

These SVQs are work-orientated qualifications and are suitable for those who undertake social services and healthcare related activities.

They are open to candidates with no entry barriers or previous academic attainment or learning.

They are aimed at people in care and support roles across the health and social care sector.

Like all SVQs, this qualification is competence-based.

This means that it is linked to the candidate’s ability to competently perform a range of tasks connected with their work.

We offer social services & healthcare SVQs at levels two and three

Level 2 is intended for individuals whose role involves carrying out a range of care activities, requiring a limited amount of supervision and working with some autonomy.

The individual will be working as part of a team ensuring the provision of care and support to others.

The individual’s work situation will provide the opportunity to be involved in a range of care and support activities.
To achieve the full award, candidates must complete six units, including four mandatory units and two optional units.

Candidates choose the optional units which best suit their work situation and job role.

More information on • Level 2

Level 3 is intended for individuals whose role involves carrying out a range of duties with a considerable amount of responsibility and autonomy.

The individual will be contributing to the development and implementation of services within the organisation, and have a substantial amount of sector experience.
To achieve the full award, candidates must complete eight units, including four mandatory units and four optional units.

More information on • Level 3
Assessor & verifier

Scottish Vocational Qualifications for assessors and verifiers consist of individual SVQ Units and workplace Professional Development Awards (PDAs).

The SVQ units for assessors and verifiers mirror the National Occupational Standards (NOS). 

These standards have been developed by LLUK (Lifelong Learning UK) to meet the occupational requirements of workplace assessors and internal verifiers across the UK.

The SVQ units mirror these requirements.

These standards for assessors and internal verifiers are the benchmark qualifications for assessors and internal verifiers across all occupational areas and ensure consistency in the application of quality assurance in the workplace.

These qualifications are for all workplace assessors and internal verifiers of regulated qualifications such as SVQs in all occupational sectors.

We offer qualifications as a PDA assessor or PDA internal verifier
More information on PDA assessor • Level 3
More information on PDA internal verifier • Level 4