It usually starts small - a disagreement over time off, a mismanaged probation review, or a policy that was never clearly communicated.
Then one day, the words no employer wants to hear: “I’m taking this further.”
Suddenly, what felt like a manageable internal issue has escalated. Whether it's a formal grievance, legal action, or just a breakdown in trust, the impact on the business can be immediate and severe: stress, lost time, reputational risk, and often, financial cost.
The Cost of Getting HR Wrong
It’s a scenario that’s becoming all too common. Employment tribunal claims in the UK rose sharply in 2024, with single claim receipts increasing by 36% compared to the previous year. The number of active cases reached 43,000 by the end of the year, and the backlog continues to grow, leaving many businesses exposed for longer periods than ever before.
The financial consequences can be significant. In 2023–24, the average unfair dismissal award hit £13,749, with the highest payout reaching £179,124. These figures don’t even include legal costs, which often range from £5,000 to £20,000 per case.
For SMEs and growing companies in places like Aberdeen, where reputation and relationships matter, the non-financial impact - morale, leadership credibility, operational disruption - can be even more damaging.
The Problem with “As-Needed” HR
In our work with businesses across the North-east, we’ve seen how many adopt a reactive approach to HR. Policies are written as problems arise. Grievances are handled “in the moment”. Contracts go years without review.
But by the time something reaches a formal complaint-or a legal letter - it’s often too late to simply “handle it”. What you needed was a system, structure, and expert advice well before the first signs of trouble.
The Case for a Proactive HR Partner
That’s where our HR Retainer service comes in. We act as your on-call HR partner, providing consistent, expert support that evolves with your business. It’s more than troubleshooting - we help prevent issues by ensuring your contracts, policies, and procedures are not only compliant but actively protecting your people and business.
Our retainer clients receive:
- Day-to-day HR advice tailored to your team and sector
- Regular updates to contracts and documentation
- Support with disciplinaries, grievances, and performance management
- Guidance on compliance with current employment legislation.
- Confidence that every action you take with employees is legally sound and strategically wise
Prevention Is Power
The truth is, HR done right is often invisible. It operates quietly in the background, creating certainty, reducing risk, and making your team feel supported. When something does go wrong, you don’t scramble to Google or take risky shortcuts. You already have trusted HR support in place.
And that changes everything.
Let’s Talk - Before It Gets That Far
If you’ve ever had that “we should have dealt with this sooner” moment, let’s make sure it doesn’t happen again.
Book a free HR consultation to find out how our HR Retainer service can safeguard your business, your team, and your time.