Lisa Reid, Operations Director of Evolve iMS - the UK-based digital transformation company, takes us on a journey into the heart of technology as she explores Robotic Process Automation (RPA). From its humble beginnings to its meteoric rise, Lisa delves into the transformative power of RPA and its potential to reshape the very fabric of industries worldwide. So, buckle up dear reader, because the future of business is here and it's more exhilarating than anything we've ever imagined:
In a world where time is money and efficiency reigns supreme, the dawn of Robotic Process Automation (RPA) has arrived like a technological saviour. Picture this: a workforce of tireless, lightning-fast robots diligently handling mundane tasks, freeing up human ingenuity to tackle the complex challenges of tomorrow. It's not science fiction; it's the tantalising reality reshaping industries across the globe.
RPA isn't just about automating repetitive tasks; it's a revolution, a seismic shift in how businesses operate. Imagine the possibilities: flawless execution of routine operations, 24/7 availability, and a surge in productivity that propels organisations into realms previously thought unattainable. From data entry to customer service, from finance to healthcare, RPA is rewriting the rules of the game.
But RPA is more than just a tool in the corporate arsenal; it's a game-changer in the quest for efficiency and innovation. By harnessing the power of artificial intelligence and machine learning, RPA not only performs tasks but learns from them, evolving with each iteration to become even more adept at its duties. It's a symbiotic relationship between man and machine, where each complements the other's strengths, propelling businesses to new heights of success.
To simplify, RPA implements quick workflow automation for repetitive tasks across applications and systems. It allows companies to streamline their business operations and reduce costs.
RPA can handle massive volumes of operations in parallel, maintaining the same level of performance. So how do we apply this to our clients and increase their efficiencies?
Our long-standing client Andron Facilities Management, a family-owned and managed provider of commercial cleaning and support services, has a 2,500-strong team delivering services to nearly 1,000 sites for its clients across the UK.
Objective:
Andron sought to increase its operational efficiency by optimising resource usage and reducing manual processing. This goal was to be achieved by minimising the reliance on cumbersome manual processes that required considerable time and effort, thereby streamlining workflows.
Challenge:
Andron enlisted Evolve's expertise to refine and enhance their invoicing procedure, specifically targeting Reactive Invoices. The primary challenge was to devise a strategy that would alleviate the burdens of manual, labour-intensive tasks and automate the intricate steps necessary for handling and consolidating an extensive volume of invoices. The pre-existing method posed significant operational challenges, as it rendered the system inoperable while in progress, necessitating overnight execution. This approach was labour-intensive.
Solution:
To address this challenge, Evolve recommended the deployment of an automated Robotic Process Automation (RPA) solution. This solution was designed to replicate the complexity of the existing procedures, introducing automation wherever feasible to streamline operations.
Implementation:
Evolve's approach involved several key initiatives:
Robotic Process Development: Utilising UiPath, a leading RPA software, Evolve developed a robotic solution that emulated the manual initiation of the invoicing process.
Exception Management: The solution was enhanced with robust exception-handling capabilities, allowing the robot to identify and respond to anomalies effectively. This ensured that any encountered issues could be managed seamlessly, allowing the process to proceed to completion without disruption.
Pre-Processing Validation: A comprehensive pre-processing validation phase was integrated, involving a thorough review of invoice details for specific keywords. This step culminated in the generation of a detailed report for Andron's review, ensuring the accuracy and integrity of the invoicing process.
Through these strategic interventions, Evolve successfully addressed the operational challenges faced by Andron, paving the way for improved efficiency and reduction in manual processing time.
To conclude, Robotic Process Automation can reduce processing costs by up to 80% - not only due to labour savings but mostly due to potential further accumulative cost reductions. It is more than just a technology; it's a mindset, a philosophy that embraces the power of automation to unlock human potential. As businesses embrace this mindset, they'll discover new opportunities, new efficiencies, and new ways to thrive in an ever-changing world. The possibilities are endless, and the journey is just beginning!
To book a discovery call with Evolve iMS and explore how RPA can improve your business efficiencies visit https://www.evolveims.com/contact or contact Lisa Reid at Lisa.Reid@evolveims.com