Assertiveness at work

Learning how to become assertive at work is crucial to anyone’s career. Assertiveness helps you earn the respect of your peers and make sure your point of view gets heard.

But being assertive and knowing the ins and outs of assertive communication is easier said than done. This is especially true if it doesn’t come to you naturally.

But, it is possible to learn assertiveness and stand up for yourself. You can even do so in a way that is healthy and respectful of others.

Let’s discuss the importance of assertiveness. You’ll also learn how it differs from passiveness and aggression and how you can become more assertive in the workplace.

What will you learn?

• How to apply the basic techniques of assertive behaviour
• Gain the ability to resolve potential conflict or difficult workplace situations
• The ability to communicate in a clear and measured manner
• Action plans to deal with tough situations as they arise
• Assertiveness techniques
• Understanding of the importance of body language
• Understanding of the psychology of interpersonal relationships
• Understanding of assertive, aggressive and passive behaviours
• Fostering effective communication

Who is it for?

Everybody who would like to avoid difficult situations and turn them into a positive.

Cost and duration

This course lasts for a day and is delivered at the Aberdeen & Grampian Chamber of Commerce Training Hub by our approved expert trainers.

These sessions are also perfect for groups of staff that require the same training and can also be organised at your offices, an external location of your choosing, or as an online session.

Complementary courses we would recommend:

1. Communication and interpersonal skills
2. Dealing with difficult situations
3. Improve your professional confidence 

Download our training brochure below to find out more.