The ability to identify and manage emotion as a tool to gain an advantage in the workplace can be invaluable.
This, combined with the ability to develop situational awareness and influence emotional outcomes provides the delegate with powerful and effective tools when managing meetings, communicating with colleagues, negotiating and dealing within teams, projects or with clients.
Emotional Intelligence (EI) is a great motivational tool that can be used to improve performance and wellness in the workplace.
What will you learn?
Participants on this course will learn about:
- The perception of emotion
- 3D listening
- Identifying emotional triggers in you and others
- How to regulate emotions
- Using emotion to influence outcomes
- How to avoid conflict
- Improving meeting outcomes
- Communicating with colleagues and clients
Who is it for?
Everyone. The skills learned in this course provide an effective basis for any manager or team member. It will allow the delegates to maximise their potential and that of their team.
With many of the areas covered easily cascading to improvements within the workplace for other team members and staff.
The ability to influence and manage emotional triggers will provide a competitive advantage to any member of staff in day-to-day communication in the workplace.
Cost and duration
This course lasts for one day and is delivered at the Aberdeen & Grampian Chamber of Commerce Training Hub by our approved expert trainers.
These sessions are also perfect for groups of staff that require the same training and can also be organised at your offices, an external location of your choosing.
Complementary courses we would recommend:
- Communication and interpersonal skills
- Dealing with difficult situations
- Assertiveness at work
Download our training brochure below to find out more.
Louise Couper
Louise is a passionate learning and development professional who has been delivering training on behalf of the Aberdeen & Grampian Chamber of Commerce for almost 15 years. With a background in hospitality, the charity sector and oil and gas, she brings real-world insight and warmth to every session. Louise has helped hundreds of teams across a wide range of industries to build stronger leadership, communication and interpersonal skills. She specialises in soft skills training that is engaging, practical and rooted in evidence-based approaches. Drawing on psychology-informed tools, she creates interactive sessions that delegates consistently describe as energising, thought-provoking and packed with practical tools they can apply straight away.
| Location |
Aberdeen & Grampian Chamber of Commerce
The Hub, Exploration Drive
Aberdeen Energy Park
Bridge of Don
Aberdeen
AB23 8GX
|
| Availability |
Places available
|
Date doesn’t suit?
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Oct 02, 2026
09:30 - 04:30
-
Dec 04, 2026
09:30 - 04:30
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