AGS Airports which owns and operates Aberdeen International, Glasgow and Southampton airports, has welcomed the findings of the UK Civil Aviation Authority’s (CAA) annual accessibility report.
The CAA has today (Wednesday 25th June) published its annual Airport Accessibility report, ranking every airport in the UK. In 2024, 5.5 million passengers requested assistance at UK airports, approximately 1.9% of total passengers. This has increased from 0.94% in 2010, 1.35% in 2019 and 1.69% in 2023 when 4.6 million passengers requested assistance.
The report covers the 12-month period between April 2024 to March 2025.
Aberdeen International Airport achieved a “very good” rating and both Glasgow and Southampton airports received a “good” rating.
In additional to their overall survey provision, all airports were recognised for “effectively engaging with disability organisations through an Accessibility Forum”.
Ronald Leitch, Chief Operating Officer at AGS Airports, said: "At AGS Airports, we remain deeply committed to ensuring that every passenger—regardless of their individual needs—experiences a journey that is welcoming, dignified, and seamless.
“Over the past year, we have continued to invest significantly in our infrastructure, enhanced our training programmes, and strengthened our partnerships with national charities, local access panels, and our dedicated service providers.
“These results are a testament to the dedication of our staff, who continue to deliver exceptional service amid a significant rise in demand. We are seeing a year-on-year increase of over 20% in passengers requiring mobility assistance across our airports, compared to an overall passenger growth forecast of around 3% at Glasgow.
"This collaborative approach allows us to continually assess and improve the support we offer. Being recognised once again by the CAA in this year’s accessibility report is validation of the work our teams do every day. We will continue to build on this momentum in 2025 and beyond, striving to support accessibility across all our airports."
All three airports actively seek regular feedback to ensure services are fit for purpose and meet the needs of passengers and have established passenger forums to engage with groups who may need additional support.
This year each of the airports have also launched new AI-powered digital assistant designed to provide instant support and improve the passenger journey.