Alba Power punches above on customer satisfaction

Further to an independent customer research programme, Alba Power has received exceptionally positive feedback specifically in relation to responsiveness, quality, customer service and spare parts.

A series of customer interviews were carried out throughout April and May across Gas, Power and Marine Turbine contacts by Genoa Black, a Scottish independent marketing agency.

Specifically customers cited a number of areas where customers add value to their business operation, ranging from Alba Power’s ability to increase turbine reliability and availability, resolve problems others cannot, provide competitively priced services and offer spare parts at late notice.

Speaking to clients across the globe Alba Power was found to offer the following benefits;

  • Customers believe that Alba Power is 57% better than competitors on costs
  • 71% of customers describe Alba Power as being the best at supporting their customers
  • Alba Power customers would recommend them for service, responsiveness, products and price
  • Customer experience scored 10/10 by all customers interviewed during April and May.

By listening to their customers and the feedback received, Alba Power is able to meet their specific requirements and service needs, continually making improvements to the dedicated service and products that they offer to their customers across the globe.

Neil McKenzie, General Manager at Alba Power commented:

“It is essential that Alba Power continues to build on the strong foundations we have and ensure we are continuously offering our customers what they need in the context of the challenges they specifically face today. As such we are delighted to receive such positive feedback and look now to focusing on what we understand to be critical to our customers’ business and start to implement new solutions to continue our relationship with them moving forwards”.

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