Due to continued growth, ATR is looking for a proactive and customer-focused Hire & Sales Co-ordinator to join its team in Aberdeen.
This is a fast-paced role at the heart of its operations, supporting the delivery of efficient equipment hire and inspection services while ensuring outstanding service to both existing and prospective customers. The successful candidate will be responsible for coordinating sales and hire activities, maintaining accurate documentation, and helping ensure the timely delivery of customer requirements.
Key responsibilities include:
- Manage customer enquiries and orders via telephone and email, delivering a professional and responsive service.
- Produce and maintain all sales, delivery and hire documentation.
- Liaise with customers to understand requirements, ensuring needs are met while identifying opportunities to add value.
- Coordinate equipment and materials to ensure work scopes are delivered in line with contractual and statutory requirements.
- Accurately record customer transactions and maintain system data.
- Resolve customer and supplier invoice queries.
- Prepare and maintain job packs and associated documentation for audit purposes.
- Maintain records to support compliance with contractual, statutory and company requirements.
- Support operational tasks and projects in line with business requirements.
- Assist with the preparation of compliant statutory documentation and reporting where required.
The successful candidate may be required to carry out other related or associated roles, tasks or duties. Training, instruction and supervision will be provided to ensure the safe execution of tasks in accordance with changing business requirements.
Experience within a similar service company and internal sales environment is preferred, along with a proven track record of delivering excellent customer service. An HNC, SVQ Level 3, or similar qualification in a technical or sales-related subject would be beneficial, together with basic technical knowledge and experience of the lifting or tooling industries, and an understanding of the offshore oil and gas industry and its operations.
IT skills and proficient use of Excel, Word and PowerPoint would be advantageous, as well as strong organisational and time-management skills, particularly when working to tight deadlines and managing competing priorities. The ideal candidate will demonstrate excellent attention to detail and the ability to build strong, collaborative working relationships with internal and external stakeholders.
For further information and to apply email: careers@atrequipmentsolutions.com.