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With immediate effect, Aberdeenshire Council has made changes to the way that residents can contact the council by phone.

The council has simplified the list of phone numbers available and also moved from 0845 prefixed numbers to 0345 prefixed numbers.

The main benefit of using 0345 numbers is that they can now be included as part of a mobile package, meaning customers will no longer be charged at a premium rate when calling Aberdeenshire Council from a mobile.

For those calling the council from a landline, calls will continue to be charged at local rates.

The updated numbers are outlined below, although the existing 0845 numbers will remain active for emergency calls.

Emergency Telephone numbers

Available 5:00pm to 9:00am weekdays and all weekend

Housing Repairs

03456 08 12 03

Environmental Health

03456 08 12 07

Homelessness

03456 08 12 06

Social Work

03456 08 12 06

Office Hours Telephone Numbers

Benefits

03456 08 12 00

Council Tax, Business Rates & Payments Due

03456 08 12 01

Education & Leisure Facilities

03456 08 12 02

Housing

03456 08 12 03

Planning & Building Standards

03456 08 12 04

Roads, Parks & Open Spaces

03456 08 12 05

Social Care

03456 08 12 06

Waste & Environmental Health

03456 08 12 07

General Enquiries

03456 08 12 08

The full list of contact numbers can also be found on the Aberdeenshire Council website.

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