AV One Solutions won the Customer First award - sponsored by Cala - at the 2026 Northern Star Business Awards.
Established in 2016, AV One Solutions is a trusted provider of audiovisual solutions that enhance communication, collaboration, and engagement.
Based in Aberdeen, AV One Solutions designs, installs, and supports cutting-edge AV systems for workplaces, events, cultural venues and specialist offshore environments across the UK and beyond.
Its expertise spans seamless video conferencing and collaboration systems, immersive digital displays, and bespoke entertainment and communication solutions. AV One also delivers full technical production for conferences, business events, and award ceremonies, from large-scale showcases to intimate gatherings.
Customer First NSBA2026 Sophie Sibley with sponsor Cala
AV One has built long-term partnerships with over 150 clients across multiple sectors. Its client base continues to grow organically through referrals, and an outstanding 98% client retention rate.
The company’s success is underpinned by its customer-first ethos. AV One acts as an extension of its clients’ teams, delivering reliable, creative and future-proof AV solutions while offering dedicated support every step of the way. By investing in both people and technology, AV One ensures clients receive service excellence that is personal, dependable and consistently ahead of the curve.
Internally, its culture of accountability ensures every team member feels empowered to put customers first. Ongoing training, wellbeing support and recognition initiatives motivate its people to deliver consistently excellent service, creating positive outcomes for clients, staff and the wider community.