Stewart Milne Homes North has achieved a gold award for customer satisfaction from In-House Research Gold Awards 2019 with 97% of customers saying they would recommend the homebuilder to a friend.
The In-House Research Gold Award is based on the ‘recommend a friend’ score for completions between January and December 2018 and to achieve it, over 90% of customers must indicate that they would be happy to recommend Stewart Milne Homes North.
The award underlines Stewart Milne Homes’ commitment to ensuring the process of buying a new property is as easy as possible for its customers.
Craig Mackay, head of customer service from Stewart Milne Homes North, said: “Receiving this gold award is a real honour as it is voted for by our customers, providing honest and transparent insight into our ethos. Moving home is widely known to be a stressful time of change, therefore receiving feedback from our homeowners that the service we provide is exceptional is a fantastic achievement and something we pride ourselves on.
“At Stewart Milne Homes we are focused on ensuring that each and every home shares the same exacting standards of workmanship and design on which we have built our reputation and we are proud to receive this feedback from our new homeowners.”
The independent customer satisfaction awards are run by specialist market research company, In-house Research Ltd, and are purely based on customer feedback via an independent telephone survey which every customer is given the opportunity to complete.
Tom Weston, chief operating officer at In-house Research said: “We are extremely proud to be working with such a customer focused business. The Gold award recognises those that put customers at the heart of everything that they do and have achieved high levels of customer satisfaction. There has been a real focus in the last 12 months in improving the quality of finish of homes in line with customer expectations. It’s only through delivering exceptional quality, regular communications and a personal service that recommendation levels exceed 90%. We are so pleased to recognise all developers that have achieved this award.”
For further information please visit http://www.stewartmilnehomes.com