Heatons Group has extended its partnership with ARO to include its Wildix communications platform, with specialist expertise and responsive support helping the business realise greater value.
Heatons Group is a leading office supplies business headquartered on the Wirral, turning over £22million and employing approximately 125 people across multiple sites.
A valued ARO customer for over 15 years, the company initially partnered with ARO for mobile services before extending the relationship to include its Wildix communications platform.
The Challenge
Heatons Group was already using Wildix through another provider but wanted to maximise the value of the platform and ensure it was supported by a partner with the expertise to drive ongoing improvements.
As communication technology evolved, the business sought a trusted advisor that could provide both strategic guidance and technical expertise to help enhance productivity and user experience across the organisation.
The Solution
Building on a long-standing relationship, Heatons Group migrated its Wildix environment to ARO's management and support services.
ARO worked closely with the team to optimise their use of the platform, including the deployment of Wildix Version 7. The upgrade introduced advanced capabilities such as AI-powered functionality and call transcription, enabling users to work more efficiently and gain greater insight from customer interactions.
The Outcome
Since partnering with ARO, Heatons Group has benefited from specialist Wildix expertise and responsive support, helping the business realise greater value from its communications platform.
The rollout of Wildix Version 7 has delivered measurable productivity improvements, with AI-driven features and automated call transcription streamlining everyday tasks and enhancing collaboration across the organisation.
Key Benefits
- Specialist Wildix expertise and proactive support
- Seamless migration from an existing provider
- Increased productivity through AI-powered functionality
- Automated call transcription to improve efficiency
- Greater value from existing technology investments
- A trusted partnership spanning more than 15 years
Why ARO?
Having partnered with ARO for more than 15 years, Heatons Group had first-hand experience of the team’s commitment to customer service and technical excellence.
When looking for a communications partner to support the next phase of its Wildix journey, ARO offered the expertise, guidance and support needed to help the business maximise its investment.
Customer Testimonial
"We've worked with ARO for many years and have always valued their support and expertise. Since moving our Wildix platform to ARO, the team's product knowledge has been outstanding. The rollout of Wildix Version 7 has introduced AI and call transcription capabilities seamlessly with our existing system that have significantly improved productivity across the business." – Tim Clixby, ICT Director at Heatons Group.