Upcoming courses | Aberdeen & Grampian Chamber of Commerce

Customer service excellence

This course will help your teams deliver the best possible service to delight your customers, and turn them into advocates for your business.

Feb 27 09:30

Sales and key account management

This programme looks at key, strategic and operational processes that will enable delegates to get the account management strategy right and develop the skills needed to do it.

Mar 06 09:30

Stakeholder engagement and relationship management

Running a business requires you to manage up as well as down. So how do you manage all stakeholders effectively, tailoring your approach to get the results that you want?

Mar 10 09:30

Emotional intelligence for business

The ability to identify and manage emotion as a tool to gain an advantage in the workplace can be invaluable.

Mar 12 09:30

Business development excellence

This program demonstrates the effective application of a business development methodology, leading to successful outcomes in acquiring new business and enhancing the growth of current customer relationships.

Mar 13 09:30

Advanced supervisory skills

This course is the next level of learning for supervisors who have already developed and embedded the basics.

Mar 13 09:30

Transformational leadership programme

This programme is a transformative learning journey spread over two sessions, one week apart, designed to empower business owners, Managing Directors, CEOs, senior leaders, and emerging leaders to develop or enhance their leadership capabilities.

Mar 16 09:30

Essential management skills

This two-day course has been designed to ensure that all your managers are equipped with the knowledge and skills required to carry out their job effectively.

Mar 19 09:30

Essential supervisory skills

For those stepping up to a supervisory role for the first time, it can be a big leap. However, we have designed a course to equip them with the core skills that they need to succeed.

Mar 20 09:30

Customs procedures and documentation

This course provides further detail around the key information and documentation required for customs whilst also looking at the customs procedures and compliance requirements for successful international trade.

Mar 25 09:30

Microsoft 365 – All you need to know

Embark on a journey to master Microsoft 365 with our comprehensive beginner's course. From the essentials of Office applications to harnessing the collaborative power of Teams, this training program ensures a thorough exploration of Microsoft 365's diverse features.

Mar 25 09:30

Business finance skills

Whether it’s analysing cashflow or managing budgets, financial skills are more crucial than ever.

Mar 26 09:30