Aberdeen City Council and its partners have received the Platinum Award for Digital Telecare Implementation, recognising the successful delivery of a safe, reliable and fully digital telecare service for residents.
The Platinum Award was issued by Digital Office, the digital transformation partner for Scottish local government organisations.
Delivered with Aberdeen City Health and Social Care Partnership, Bon Accord Care and the Council’s Emergency Response Team, the Analogue to Digital Telecare programme has moved around 12,000 service users across Aberdeen, Moray and Aberdeenshire to digital services ahead of the planned analogue network switch-off in January 2027.
The Council is also the first organisation in Scotland to integrate fire and security alarms, and out-of-hours services into a Digital Alarm Receiving Centre, strengthening emergency response provision across Aberdeen and partner areas.
Andy MacDonald, Executive Director, Corporate Services, Aberdeen City Council, said: “This award reflects the commitment and collaboration of colleagues across all partner organisations. By completing the transition safely and ahead of schedule, we are helping to protect some of the most vulnerable people in our communities and ensuring telecare services are fit for the future.”
Fiona Mitchelhill, Chief Officer, Aberdeen City Health and Social Care Partnership, said: “This achievement highlights the strength of partnership working across health and social care across the North-east of Scotland. Transitioning to digital telecare ensures people receive safe, responsive and high-quality support at home. Working together, we are safeguarding vulnerable residents and delivering services that are sustainable and resilient for the future.”
Further information about Telecare Services is available here.
To watch a short video about the ‘digital switchover’ please click on this link.