Aberdeen firm delivers new communications infrastructure for travel management specialist
Tom Sime, managing director of Exchange Communications Ltd

Tom Sime, managing director of Exchange Communications Ltd

Aberdeen telecoms specialist Exchange Communications has successfully delivered a heightened connectivity project on behalf of a global business travel specialist, providing its Aberdeen and Edinburgh offices with a significantly enhanced system.

Wings Travel Management recognised that its existing telecom system required upgrading with a solution that was more resilient and future-proofed while offering better value to the business.

Exchange Communications – which has provided telecoms maintenance support to Wings Travel Management since 2015 – successfully implemented virtual private network (VPN) technology across both sites which enabled staff to work from home.

The company – which specialises in offshore, marine and corporate travel – turned to Exchange to transform its communications.

Exchange Communications’ ongoing maintenance support has also provided a number of additional benefits for Wings Travel Management, including enabling employees to take care of business more easily and quickly.

Staff at the company’s London headquarters, regional hubs, and home workers are now able to utilise the same enhanced communication capabilities.

Increased efficiency has also been realised through a reduction of training and support requirements thanks to the uniform deployment of enterprise-wide features.

Furthermore, security has been heightened thanks to all aspects of client policy being centrally administered, including client bandwidth allocation, access control, encryption types, authentication methods and other key user parameters.

Administrators can also easily customise, and mass distribute configurations to VPN client desktops so that users do not need to be aware of complex addressing, routing and security parameters.

Exchange was pleased to be able to install the Avaya VPN client with no user intervention required, ensuring no disruption.

Paul East, chief operating officer of Wings Travel Management said: “The service we have received since switching to Exchange Communications has been exceptional.

“They have taken the time to really understand our business and have helped us to implement valuable technology solutions, sometimes with very limited timescales. The staff are very professional and knowledgeable.”

Exchange – which exports its services in 105 nations around the globe and has bases in Aberdeen, Glasgow, and Oxford – is certain that its solution will meet Wings Travel Management’s heightened connectivity needs as the business continues to target fresh growth.

Tom Sime, MD of Exchange Communications, said: “We have been pleased to work closely with Wings Travel Management to deliver its new system, enabling seamless connectivity across its network of sites, and realising invaluable functionality.

“In doing so, we’ve been able to provide the features needed to support the business’ growth, including technology that facilitates flexible working practices.

“We were careful to work sympathetically around Wings Travel Management’s existing operations as part of a highly coordinated approach, while reducing disruption as much as possible.

“With that in mind, detailed planning and preparation was put in by our teams in full consultation with the client.

“We now look forward to seeing Wings Travel Management realise the full benefits of the system.”

Exchange Communications is currently leading two high-profile, seven-figure smart connectivity projects in south-west London and the City of London as part of wider regeneration works.

Exchange Communications was established in 1990 and has grown over 28 years to become one of the most successful and largest independent telecommunications companies in the UK.

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