Bon Accord & St Nicholas has become a Worldhost destination after receiving recognition for its commitment to excellent customer service.
The centre has been awarded WorldHost Recognised business status after all of its frontline staff took part in a specialist training programme.
The scheme provides a gold standard in training for any business that relies on day-to-day interaction with customers for success.
Craig Stevenson, manager of Bon Accord & St Nicholas, said: “We are delighted to have achieved WorldHost Recognised Business status, which emphasised our commitment to providing the best possible experience for visitors to the centre.
“We are passionate about providing a friendly and helpful service and putting our staff through the programme was a great experience which reinforced the high standards already instilled at Bon Accord & St Nicholas. The benefits to training like this are vast and we are always keen to further our staff development. The centre is celebrating its 25th birthday this year and achieving an accolade like this is a fantastic way to show how proud we are of our customer service.”
Bon Accord & St Nicholas, which was opened by Her Majesty the Queen, is marking its 25th birthday with a 12 month programme of events.
The WorldHost programme is being rolled out across the UK by skills and workforce development charity People 1st to help businesses gain a competitive edge and position the nation as a world-class tourist destination.
The WorldHost recognition certificate is valid for two years and is renewable on completion of a refresher course. In order to preserve the value of the initiative, the programme is monitored through impromptu mystery shopper visits.