Aberdeen City Council has launched its newly redesigned website – a major step forward in making it easier, safer, and more intuitive for residents to access the services and information they need.
The new digital platform puts citizens at the centre, with clearer navigation, improved accessibility, stronger cyber security, and a modern design that adapts seamlessly to mobile devices. The site enhances the traditional service‑based structure with a more intuitive life‑event approach, helping people quickly find support during key moments such as moving home, starting a family, and young people starting on their school learning journey.
This launch is a significant milestone in the Council’s ongoing digital transformation, delivered in partnership with Microsoft, and represents a continued commitment to building a secure, innovative, and user‑friendly digital front door for residents.
A step forward in innovation, security, and accessibility Executive Director of Corporate Services, Andy MacDonald, said: “This new website is designed around the needs of our citizens. By combining modern design, enhanced accessibility, and industry‑leading cyber security, we are creating a safer, smarter, and more intuitive online experience.
Innovation is central to how we serve our communities, and this platform represents another important step in modernising the way people interact with the Council.”
The launch also introduces an upgraded version of AB‑1, the Council’s AI‑powered assistant. The enhanced chatbot can now provide instant responses to common queries—such as bin collections—and smoothly hand over conversations to Customer Care Officers whenever a resident chooses, without requiring them to repeat information.
The new platform forms a foundation for further improvements across our citizen services and the Council’s digital ecosystem, including future developments such as secure single sign‑on for multiple services.
Mr MacDonald added: “We are committed to continuous improvement, and the feedback from our residents has been invaluable in shaping this new experience.
As we continue to evolve our digital services, we will keep listening, learning, and adapting to make sure our online services remain accessible, secure, and genuinely helpful for everyone across Aberdeen.”