Aberdeen City Council has launched a new website and improved webchat service, making it easier to find information and access council services online.
Rather than navigating traditional council structures, users can now find support based on what’s happening in their lives – such as moving homestarting a family, or experiencing a bereavement.
This new approach gives residents a clearer and more intuitive way to locate information and access support.
The launch marks a major milestone in the ongoing Citizen Transformation programme delivered in partnership with Microsoft, which is modernising how residents interact with council services.
Executive Director of Corporate Services, Andy MacDonald, said: “The upgraded digital platform provides a modern, accessible, and intuitive ‘front door’ for our residents, allowing people to quickly locate the information they need.
“This is another significant step forward in our digital journey and for the public sector in Scotland.”
As part of the launch, AB‑1, the Council’s AI powered chatbot, now gives instant answers to bin collection date queries and lets users easily escalate issues to a Customer Care Officer without repeating details.
The website and enhanced webchat system lay the foundations for further digital improvements across customer services and the Citizen Portal. One of the next major developments will be a single sign-on feature, allowing people to access a wide range of council services with one secure login.
Mr MacDonald said: “We are committed to making our services simpler, faster, and more accessible for everyone in Aberdeen, and this new website is an important part of that transformation.”