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The 'worst energy supplier for customer service' revealed in annual league table

The country's largest household energy supplier has come bottom of an annual league table for customer service as UK households continue to grapple with punitive bills.

The consumer group Which? said British Gas was the worst performer overall after factoring in its own assessment of companies' practices to complement its survey of bill-payers.

The Centrica-owned firm was followed jointly by Boost - part of Ovo Energy - and So Energy.

British Gas received an overall score of 56%.

FTSE 100 mining chief to forfeit $30m after alleged serious misconduct

A FTSE 100 mining boss who was fired for alleged serious misconduct is to lose nearly $30m (£24m) as his former employer claws back cash.

On Thursday evening, Endeavour Mining
said that its former chief executive Sébastien de Montessus would forfeit share options, pay and bonuses.

It is clawing back a $10m one-off award to Mr de Montessus in 2021 and a $1.5m cash portion of the bonus received for 2022. The company is blocking an expected $2m bonus for 2023 and $15.6m in shares that had been set aside for him. It said the total amount forfeited and being clawed back is $29.1m.

Endeavour Mining, the largest gold producer in West Africa, announced on Jan 4 that it had terminated the employment of Mr de Montessus for “serious misconduct” after uncovering an “irregular payment instruction” of $5.9m.

‘This isn’t just any M&S, it’s OUR M&S’: Pensioners say they ‘won’t come to town any more’ after closure of Aberdeen’s flagship shop

Aberdeen pensioners say the closure of the city centre Marks & Spencer store will leave them out in the cold.

Rosemary Paterson fears some older folk, who are used to being dropped off at a bus stop next to the flagship M&S, won’t be able to make it down to the Union Square branch.

The 77-year-old warned that the closure might force many to even ditch the brand as a whole.

She said: “If you are elderly, disabled, pushing a prom or a wheelchair, how are you supposed to get to Union Square when the bus stop is on Union Street."

Read more in today's Press & Journal.

Energy standing charges review prompts huge response

A call for views on standing charges by energy regulator Ofgem has received a huge response, reflecting customers' frustration over the fixed daily fee.

Ofgem said 20,000 people had been in touch before consultation closes later on Friday.

The regulator had said it wanted to open up debate over the charges, including opinions on how to change the system.

Questions have also been asked about customer service when bills are high.

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