Telecoms expert secures delivery of new expansion projects

A leading UK telecoms firm has secured delivery of two new Scottish expansion projects with a thriving luxury holiday provider and internationally renowned textiles manufacturer.

Exchange Communications has been appointed by travel experts If Only… to undertake an ambitious expansion plan, while commencing delivery of a full communications overhaul for leading technical textiles specialist Don & Low.

Exchange is providing an end-to-end solution at If Only’s… new headquarters in Glasgow city centre, including the delivery of an Avaya IP Office Server Edition with ACCS Contact Centre Solution that will enable the business to significantly improve its customer contact experience.

Almost two decades after its inception in East Dunbartonshire, If Only… is looking to grow its 100-strong workforce, with its relocation from its base in Milngavie to the city’s Waterloo Street forming a key part of its expansion plans.

Exchange Communications will be retained as the firm’s chosen telecoms partner after the initial phase of works is complete.

The telecoms firm has also been appointed by Forfar-based Don & Low to install a brand new system allowing fully integrated communications and the ability to work remotely for its staff.

The improved technology will transform the way Don & Low conducts business by offering a seamless engagement experience for both customers and employees.

Established in 1792, Don & Low is an internationally renowned manufacturer of woven and nonwoven polyolefin textiles, and part of the Greece-based Thrace Group which has 20 companies worldwide.

Earlier this year, Don & Low expanded the footprint of its nonwovens division in Forfar with a new factory and further investment in new production facilities, facilitating a secondary processing centre of excellence.

The additional building is expected to enhance the company’s operational capability, allowing it to develop its global customer base while entering new markets.

In expanding its presence, Don & Low sought a cutting edge communications infrastructure in line with its ambition of meeting the increasing demands of the nonwovens industry – and Exchange provided the ideal fit.

Tom Sime, managing director of Exchange Communications, said: “We are proud to be partnering with both If Only… and Don & Low at this key phase in their expansion plans, enabling seamless connectivity and realising invaluable functionality.

“The companies have invested significantly in their facilities and sought a leading communications infrastructure to match their heightened ambitions.

“We believe that projects of this scope really allow us to demonstrate the power of effective telecommunications on business enterprise.

“We were careful to work sympathetically around both companies’ existing operations as part of a highly coordinated approach, while reducing disruption as much as possible.

“We now look forward to seeing both If Only… and Don & Low realise the full benefits.”

If Only… sales and marketing director, Gordon McCreadie said: “We conducted an extensive research project into who could best fulfil our very specific telephony requirements for our continued expansion.

“It became quite clear to us that Exchange Communications would be the perfect telecommunications partner for If Only… due to their service, product and expertise.

“After a seamless integration, we’re delighted with the performance, reactivity and flexibility Exchange Communications provides us.”

Gary Wilson, network administrator at Don & Low, said: “As communication is so important to our business, we had concerns regarding the migration to an IP-based telephone system.

“Due to careful planning, Exchange Communications delivered our new system to our requirements and with minimal disruption. We feel we made the correct decision choosing our partner for this project.”

Exchange Communications was established in 1990 and has grown over 28 years to become one of the most successful and largest independent telecommunications companies in the UK.

Tom Sime of Exchange Communications

Tom Sime of Exchange Communications

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